Gillian is the Managing Director – UK & Ireland for Capita Experience, a division within Capita Group, having joined Capita in 2022 as Managing Director for the Ireland business. Gillian leads an organisation adapting to an AI-driven world where the workforce is reskilling to meet the demands of the evolving future of work.

Holding leadership positions with global companies such as BT and Hewlett Packard, Gillian is a commercial leader with extensive international B2B experience. Gillian joined BT in 2011 as Head of Corporate Marketing and Propositions. In 2015 she assumed the role of General Manager, Commercial & Marketing, and latterly Director of Sales. Prior to joining BT, Gillian worked for Hewlett Packard and IBM in the areas of business planning, new product development, marketing, sales, and customer relationship management in global and European roles.

Gillian holds a BSc honours degree in Business Management from Trinity College and has a post-graduate diploma in Marketing Practices from the Smurfit Business School at UCD.